Contact us

We’re always happy to hear from readers. Whether you have a question about our curation process, a suggestion for a product we should look into, or just want to share your own skincare experience, we are here to help.

While we are passionate about ingredient research and INCI lists, please note that Skincare Clarity is an independent editorial guide. We do not formulate products or conduct clinical laboratory testing.

How to reach us

You can send us a message using the form below, or email us directly at hello@skincareclarity.com. We aim to respond to all editorial enquiries as soon as we can, usually within a few working days.

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Before you reach out

To ensure you get the help you need as quickly as possible, please keep the following in mind:

• Order enquiries: Skincare Clarity does not sell or ship physical products. If you have a question about tracking, shipping, or returning an item you discovered through our site, please contact the customer service team of the specific retailer where you made your purchase. We do not have access to external order systems.
• Medical advice: We are researchers and curators, not dermatologists. We cannot provide personalised medical advice, diagnose skin conditions, or recommend treatments for severe reactions. If you are experiencing persistent irritation or suspect a medical condition, please consult a registered dermatologist or GP.